Return Policy - Indiastar Mobile
At Indiastar Mobile, we are committed to providing high-quality products and excellent customer service. If you need to return a product, please review our return policy below.
1. Refund Eligibility
Damaged, Defective, or Incorrect Products:
If the product you received is damaged, defective, or not what you ordered, you may be eligible for a refund.
Unused Condition:
The item must be unused, in its original packaging, and include all accessories.
Time Frame:
Refund requests must be submitted within 7 days of receiving the product.
Non-Refundable Items:
Certain items (e.g., hygiene-related accessories like earphones or screen protectors) are not eligible for a refund..
2. Refund Process
Initiation:
Contact our customer support at rajking9152@gmail.com or call our helpline within the eligible period, providing your order number and evidence (photo or video) of the issue.
Review:
Our team will assess your request. If approved, we will initiate the refund process.
Method:
The refund will be credited back to your original method of payment.
3. Processing Time
Once approved, please allow 7-10 business days for the refund to be processed and reflected in your account.
4. Order Cancellation Refunds
Before Shipment:
Orders canceled before shipping are eligible for a full refund.
After Shipment:
For orders canceled after shipment, the product must be returned as per our return policy to qualify for a refund.
5. Contact Information
For any questions or concerns regarding refunds, please reach out to us at:
Email: rajking9152@gmail.com
Phone: [Your Contact Number]
Address: [Your Business Address]
Last Updated: [Date]
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